FAQs

1. How can I contact you?

You can contact us by sending an email to joythreadusa@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where is the shipping from?

Our products are shipped from various locations depending on the supplier. We work with a network of trusted suppliers from around the world to ensure the best quality and variety for our customers.

3. How long does shipping take?

Shipping times can vary depending on the product and the destination. On average, it takes between 7-20 business days for your order to arrive. Please note that due to the current global situation, there may be some delays beyond our control.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please be aware that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the customer.

5. What payment methods do you accept?

We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for added convenience and security.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can contact us within 30 days of receiving your item to request a return. Please refer to our refund policy for more details.

8. Are your products hypoallergenic?

While we strive to provide high-quality products, we cannot guarantee that all of our products are hypoallergenic. If you have specific allergies or sensitivities, please read the product descriptions carefully or contact us for more information before making a purchase.

9. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for certain products. If you are interested in purchasing a large quantity of items, please contact us directly to discuss pricing and availability.

10. How can I stay updated on new products and promotions?

You can stay updated on new products, promotions, and exclusive offers by subscribing to our newsletter. Simply enter your email address in the subscription box located at the bottom of our website.